Bruce Euans was enjoying a late night Olympic hockey match on TV in early 2017, when he heard a sound that would change his life.
It was a heavy rainfall that evening but that storm revealed more than what the Columbus man had bargained for.
The next day, Bruce had standing water in his basement, priceless family items destroyed in the flooded area. His family moved as many of the items as possible to the upstairs of the home.
He contacted a company for the repair and it was expensive, $12,000, but that financial hit was minor compared to what the repair crews discovered.
“Follow the camera and that’s when they realized what it was. It was actually over here on the side of the house on the other side of the fence just off our property where our sanitary line was completely shattered by the fiber optic line going through the PVC pipe running back to the new development,” said Euans.
So, the rushing water pushed sewer water through the broken pipe and into the home. The lines are for a new development near Euens’ property. M/I Homes, the developer, paid for the sewer line repair.
A larger expense is repairing the cracked walls in his basement, apparently caused by the heavy water pushed through the broken line.
“You see the cracks and these were not here when we moved in,” says Euans. His homeowners’ insurance is limited on this type of damage.
“And they’ve done what they could to replace our personal property. But they said since it happened off of our property, they’re not liable to fix any damages to the actual basement caused by something off the property”, said Euans.
Better Call Jackson contacted AT&T and Team Fischel, the company that helped install the fiber optics. We were told they would handle it.
“And that’s when AT&T responded, ‘We need to get this taken care of. Team Fischel will be handling it, get this gentleman taken care of as quickly and as promptly as you can'”, said Euans.
Later, Euans was offered a settlement of 5-thousand dollars, but the offer is far from the 100-thousand dollars he believes he needs to return his house to normal.