System issues caused slower transactions at Ohio BMV

Local News

COLUMBUS (WCMH) — Big red letters that said ‘offline’ were posted on several licensing agency’s doors on Tuesday.

Ohio Bureau of Motor Vehicles released an alert onTwitter, advising motorists on Tuesday of a system issue that caused transactions to be slower than normal.

“We are working to resolve the issue as soon as possible,” the Tweet said.

Customers were advised to call their local agency before heading to the BMV. 

The problem frustrated many who tried to get proper documentation. 

Ken Dershaw attempted to register his tags at the Ohio Bureau of Motor Vehicles. It was his second attempt because the last time he came to the licensing agency the line was long and he didn’t have time to wait.

He said the computer problems at the BMV was a big inconvenience with his busy schedule.

“I don’t know when they’re going to be off again to be able to do it. I work 12 hours a day Wednesday’s Thursday’s, Friday’s. I won’t be able to do it until next week, which will lapse my tags,” Dershaw said.

The computer problems began last week and were sporadic after the state migrated the BASS system to newer hardware, according to Ohio BMV officials.

The primary issue is with printing and the is affecting all deputy registrar locations.  However, officials said BMV staff were able to take care of customers in most cases, but the computer problems caused slower transaction times.

Another man who was at the BMV said the issue may cause him to get cited by the police.

“My concern was that I don’t have any documentation from the license bureau so I’m at risk if a policeman pulls me over I’ll have to say the system was down and he’ll have to check the system itself,” he said. “They processed all the paper, they just weren’t able to give me any documentation back so that’s why I’m at risk at this point until I receive it in about three weeks in the mail.”

The BMV has announced when they expect the printing problem to be resolved. Officials said staff would resolve it as soon as possible.

However, those offline signs remained on the BMV doors on Kenny Road after 5p.m. closing time.

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