A new nearly $600,000 911 center is up and running in Pickaway County, giving residents a big improvement in service and response times.
The old radio room was used from 1992 until December. Down the hall, the new facility is three times the size of the old one.
“I think it’s great asset for the citizens of Pickaway County,” said Sheriff Robert B. Radcliff
The New and advanced technology that dispatchers have right at their fingertips is impressive.
“The computers that they have, the touchscreens, the quicker response to be able to dispatch to agencies,” says Sheriff Radcliff.
As a 911 call comes in, a red dot pops up on the screen showing where that call is coming from so emergency services can be dispatched.
Corporal Travis Adkins has seen how much everything has changed over the years. He’s been working in dispatch for 28 years.
“This cuts down on time. It used to be we didn’t have a CAD system. We would have to look up in a book, a county directory of route segments that would show us between what number. And we used a map on the wall. So, now all that comes to us instantly on these screens,” said Adkins.
Adkins says the new radio room is a result of a longstanding effort between county commissioners and the sheriff’s office. He says this is the best way to deliver 911 services to the county.
“We want to be on the cutting edge here and I think that these upgrades that we’re making incrementally as we go are going to make sure that we’re prepared to do that as soon as new technology comes about,” said Commissioner Brian Stewart.
Within the next 30 days, dispatchers will be trained to use cards that have medical emergency information guidelines. For example, if a child is not breathing, they can look up CPR and give those instructions until first responders arrive.
“It matters the fact that the citizens are the ones gaining from this,” said Sheriff Radcliff.