City of Columbus looking into water bill mistakes

Local News

COLUMBUS (WCMH) — If you live in the city of Columbus, double check your water bills.

A spokesperson for the water department says one or two meter readers somehow read the four digits incorrectly on multiple water meters leading to multiple customers being overcharged.

The city says the meter readers were contracted out by the city and are no longer on the job. 

Tay Lane said when she received her October bill she knew right away it didn’t add up. 

“I just kinda got confused and curious like what’s going on here because something’s not right. I mean, let’s look into this let’s see what’s going on,” she said. 

Lane double checked her actual usage on her water meter against her billed usage, and the difference was obvious. 

She said correcting the mistake involved a phone call and email to the city and it took less than a day for a water billing department employee to reply that her bill was being re-calculated with a credit showing a correct amount owed. 

Bottom line, Land said, if your bill and the dollars owed don’t make sense, ask questions and call the city if there’s a discrepancy. 

“Definitely double check. Read your meters, compare it to the bill,” she said. 

A spokesperson for the department gave NBC4 a written statement reading: 

“The Department of Public Utilities is aware of discrepancies with some water bills. We are working to determine the extent of the situation and apologize for any inconvenience this has caused. Our customer service number is 614-645-8276. We are experiencing higher than usual call volumes at this time.”

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