COLUMBUS (WCMH) — Planning a summer trip? With demand surging, hotels are raising rates.
And in some cases that rate hike could happen after you booked.
Back in January, Latisha Walker found a great deal on a Miami Beach hotel, offered at just $411 for a three-night girl’s getaway, through the travel site Agoda.com.
“It was all booked, it was paid, I got a confirmation number,” she said.
But when they arrived in Miami Beach, Walker got some bad news.
The hotel had canceled their reservation.
“They said that was through a third party. They said they canceled with that third party back in January, but we never got the message,” she said.
A hotel clerk said the low rate she was offered was in error, since it was spring break season.
“They said they canceled Agoda’s deal because the pricing was too cheap at the time since it was spring break.”
Worst part is Walker says she didn’t know the rate was going up until she arrived at the hotel.
Her group ended up having to pay triple the price for the same hotel.
“It was $1,939,” she said.
CNBC says hotels nationwide are raising rates back up to pre-pandemic levels this year.
That means a super cheap rate you booked back in January or February could possibly be gone by check-in time, if the travel site’s fine print allows them to adjust rates.
Travel experts say to protect yourself:
- Avoid reservations that say “rates subject to change.”
- Save a copy of the booking receipt on your phone.
- If you prepay, that’s a contract, so demand they honor it.
We contacted Agoda — a Singapore-based travel site — and asked if they could refund at least some of what Walker paid for the new room.
Latisha Walker says next girl’s getaway, she’s booking with the hotel directly.
“It was a disaster,” she said.
Third-party travel sites can offer some great deals, but remember that you are not dealing directly with the hotel or airline, and that miscommunications do happen.
Keep good records and don’t waste your money.
Don’t Waste Your Money” is a registered trademark of Scripps Media, Inc. (“Scripps”).
Like” John Matarese Money on Facebook
Follow John on Instagram @johnmataresemoney
Follow John on Twitter (@JohnMatarese)
For more consumer news and money saving advice, go to www.dontwasteyourmoney.com